Style Girlfriend-Approved: Charles Tyrwhitt Customer Service

I got the nicest email from a reader last week and had to share:

Megan (aka SG)

 

I wanted to provide you with some feedback on one of your posts from a few weeks back.  Remember the Prince Harry post? (of course you do, you wrote it)

 

You reconstructed Harry’s outfit with more affordable options including a white Charles Tyrwhitt shirt that was on sale for about $30, which as you know is a steal of a deal.  So I bought one…but 2 weeks after I purchased it…it still hadn’t arrived.  So yesterday, I called them (in England) to see what was up.

 

I was pleasantly surprised with my experience.  After an automated greeting, I was redirected to an actual person, charming British accent and all…who told me that “yes, my shirt was on the way, but it takes just a little longer to get across the pond, and all.”  But then came the kicker, my sales rep asked if I would like him to call me back on Friday to make sure delivery had taken place.  I was like “wow, I only spent 30 bucks and yet I’m getting the royal treatment” Good luck getting Macy’s to do that.

 

Anyway, the point of all this is:

1.  Your blog is great.  Keep writing.  People (me) take your advice and even buy some of the things you suggest we wear.
2.Charles Trywitt – albeit slow shipping, has been a pleasant experience so far.  (I’ll let you know if the shirt fits true to size)

Awesome, right? So props to Charles Tyrwhitt (who, one of these days, I will spell correctly on the first try), and props to Joe for making a point to call out the good. It’s so easy to get down on brands and customer service when they do something terrible, or disappoint you in some way; it’s nice to call out companies for doing it right. And also, those cool accents don’t hurt.